Vauxhall Meriva Bedienungshandbuch PDF herunterladen (Seite 229)

224 Service, Maintenance

Service, Maintenance

In our ex perience, the most com mon cause

of all complaints is the result of

misunderstanding or lack of

communication betw een the customer a nd

the Vauxhall Authorised Repairer.

We sincerely hope you will never have

cause to complain ab out your vehicle.

However, if things do go wrong, the best

cours e of action for y ou to ta ke is to

contact your Vauxhall Authorised

Repairer’s Service Reception Staff and

explain the difficulty you are having. We

are confident they will do their utmost to

resolve the problem to your complete

satisfaction.

Sometimes, however, despite the best of

intentions of all concerned,

misunderstandings can occur. If your

problem has not been resolved to your

satisfaction, please make an appointment

to discuss the matter with the Manager of

the department concerned.

The majority of areas of concern can be

quickly resolved in this way.

Should you wish to pursue the matter

further, the Principal of the Vauxhall

Authorised Repairer should be made

aware of your concern. It is advisab le in

cases such as this to write to him to confirm

your problem and the solutions that have

been offered.

You can be assured the Authorised

Repairer’s Principal will only be too anxious

to fully investigate your prob lems and

correct any errors made. After all, he has a

large investment in his business and is

proud of his reputation and

professionalism and fully realises that

satisfied customers are his key to success.

In the unlikely event that you are still not

happy with the answer your Vauxhall

Authorised Repa irer has given, or the

action he proposes to correct the problem,

you may contact the Customer Care

Department

where a team of Customer

Care Consultants will spare no effort to

ensure your complete satisfaction.

Vauxhall Motors Ltd.

Customer Care,

Griffin Ho us e ,

Osborne Road,

LUTON,

Be ds. , L U1 3Y T

Telephone: 0845 090 2044

They w ill review all the facts involved. Then

if it is felt some further action can be taken,

the Vauxhall Authorised Repairer will be

advised accordingly. In any case, your

contact will b e ac knowledged confirming

Vauxhall Motors’ position in the matter.

If you are not satisfied with the outcome,

you can if you wish, seek advice from an

independent third party suc h as:

Autom obile Association (A.A.)

Fanum House,

BASINGSTOKE,

Hants., R G21 2EA

Inspection system .... ..... .... ................... 226

Genuine Vauxhall Parts and

Accessories ... ..... ............................... . 227

A note on safety ............... ..... .... .......... 227

Checking and topping up fluids ......... 228

Engine oil .................. ..... .... ................... 228

Diesel fuel filter .... .... ..... ....................... 230

Coolant .... .... ............................... .... ...... 230

Brake fluid ................ ..... ....................... 232

Windscreen wiper .......................... ..... . 233

W ind scre en an d he adlight was h

sy ste ms 3...... ..... ............................... . 234

Battery ......... .... ............................... ..... . 235

Protecting electronic components .... . 236

Vehicle decomm issioning.......... .... ...... 237

Vehicle recommissioning.. ................... 237

Calls may be monitored and recorded for

training purposes.

1 2 ... 224 225 226 227 228 229 230 231 232 233 234 ... 249 250

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